Privacy policy
Privacy Policy
Last Updated: 11/26/2024
This Privacy Policy describes how Moramor Essentials ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.trymoramor.com (the "Site") or otherwise communicate with us (collectively, the "Services").
By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updated versions will be posted on the Site, and the "Last Updated" date will be revised.
What Personal Information We Collect
The types of personal information we collect depend on your interactions with the Services and may include:
Information You Provide Directly
- Contact Information: Name, email address, phone number, billing and shipping addresses.
- Account Details: Username, password, and security questions (if applicable).
- Order Information: Purchase history, payment confirmation details, and cart activity.
- Customer Support Information: Details you share when contacting us, such as via email, chat, or SMS.
Information Collected Automatically
- Usage Data: IP address, browser type, device information, network connection details, and interactions with the Site.
- Cookies and Tracking Technologies: Information about your browsing behavior on the Site, collected via cookies, pixels, and similar tools. For more details, see our Cookie Policy.
Information from Third Parties
- Service Providers: Payment processors, shipping partners, and analytics tools collect and share data needed to fulfill orders, improve the Site, and market our products.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Services: Processing orders, shipping products, managing accounts, and enabling returns or exchanges.
- Marketing and Advertising: Sending promotional emails, personalized advertisements, and SMS notifications.
- Security and Fraud Prevention: Detecting and preventing unauthorized access or illegal activity.
- Customer Support: Assisting with inquiries, troubleshooting, and improving your experience.
- SMS Marketing: If you opt into our SMS marketing program, we use your phone number to send promotional messages, order updates, and special offers.
Cookies
We use cookies to enhance your experience on our Site, such as remembering preferences and enabling analytics. You can manage cookies via your browser settings, though disabling them may impact functionality.
How We Share Personal Information
We may share your personal information with:
- Service Providers: Shopify (for website hosting and payments), shipping carriers, customer support providers, and SMS marketing platforms.
- Business Partners: Marketing platforms that help deliver targeted ads and SMS notifications.
- Legal Authorities: To comply with legal obligations or protect our rights.
- Corporate Transactions: In the event of a sale, merger, or transfer of business assets.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and Data Portability: Request a copy of the data we hold about you.
- Correction and Deletion: Update inaccurate information or request data deletion.
- Opt-Out of Marketing: Unsubscribe from promotional communications, including SMS, by replying "STOP" to any text message or contacting us directly.
- Opt-Out of Sale or Sharing: Direct us not to "sell" or "share" your personal information, as defined under applicable laws.
To exercise your rights, please contact us at support@trymoramor.com or call 1(888)667-2607.
SMS Marketing and Communications
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What We Collect
- Phone numbers provided during checkout, account creation, or sign-up for SMS notifications.
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How We Use It
- To send promotional messages, order updates, shipping notifications, and exclusive offers.
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Your Consent
- By providing your phone number and opting into SMS communications, you consent to receive automated and non-automated marketing messages from us. Consent is not a condition of purchase.
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Opting Out
- You can opt out of SMS marketing at any time by replying "STOP" to any SMS you receive. You will receive one final confirmation message. Standard message and data rates may apply.
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Third-Party Providers
- SMS messages may be sent using third-party platforms that comply with privacy regulations.
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Data Retention
- Phone numbers collected for SMS marketing will be retained only as long as necessary to provide the service or comply with legal obligations.
Security and Retention
We implement industry-standard security measures to protect your personal information. While no method is completely secure, we strive to use best practices. Personal information is retained only as long as necessary to fulfill the purposes outlined or to comply with legal obligations.
Children's Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us to delete it.
International Users
Your personal information may be stored and processed in the United States or other countries where our service providers operate. By using the Services, you consent to such transfers.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Moramor Essentials
📧 Email: support@trymoramor.com
📞 Phone: (888) 667-2607